Union Bank is a large commercial bank, serving individuals, small and medium-sized companies, as well as large corporations and organizations. In July 2009, it was rated the 556th largest bank in the world and the 14th largest bank in Africa.
Union Bank Headquater: Stallion Plaza 36 Marina, Lagos Island, Lagos, Lagos State, Nigeria
Branch Services & Availability
|Paypoint(ATM, Western Union & MoneyGram)||✓|
|Cash Withdraw & ATM||✓|
|Operations Hours||8AM – 4PM|
|Operations Days)||Mon – Friday|
|Registered With License||✓|
⚠️ We Do Not Display Firm Private Informations Such As Telephone No, Emails, & Firm Personal Info. But You Can Proceed Below to CONSULT Them
General Customer Support
Union Bank WhatsApp: 09070070001
Union Bank UnionCare: +234-1-2716816 and 07007007000
Union Bank Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Union Bank Email: [email protected]
How do I make a complaint?
You can make a complaint through any of our contact channels (email, – [email protected] | WhatsApp | phone | social media) or visit any of our branches.
What basic information do I need to make a complaint?
You will need the following:
• Full name
• Account Number
• What product or service the complaint is about
• Description of the complaint
• Date of transaction and amount involved (if applicable)
• Documents which support the complaint (if applicable)
May I make a complaint on behalf of someone else?
When complaint is received on behalf of someone, we would require written authorization of customer or estate trustees ( in case of deceased customer) that the third party is acting on their behalf, before treating the complaint.
How do you resolve complaints?
We would investigate the issues raised and provide feedback on the resolution action taken.
May I appeal a decision?
Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to Head, Customer Experience who will ensure that a review is conducted and decision communicated to the customer
If customer is still dissatisfied with appeal outcome, he/she may seek external review. Available options include
i)Consumer Protection Dept, ([email protected])
Central Bank of Nigeria
Central Business District
- ii) Consumer Protection Council ([email protected])
Plot 1105 Dar Es Salaam Street
Off Aminu Kano Crescent
Wuse II Abuja
Feel Free to Send a Mail to us Regarding this Business Via: [email protected]